Refund Policy

Paytring (Seamless Fintech Innovations, Inc.) provides a B2B payment gateway and global cross-border payments infrastructure. We do not sell, manufacture, or distribute the physical or digital products purchased by End-Customers.

This policy defines how refunds and disputes are handled between End-Customers (Buyers), Merchants (Sellers), and Paytring.

1. General Refund Principles

Because Paytring acts strictly as a payment collection agent on behalf of the Merchant, all refunds related to the purchase of goods or services are Merchant-led.

• For End-Customers (Buyers): You must request refunds directly from the Merchant from whom you purchased the goods or services. Paytring cannot authorize or initiate a product refund on a Merchant's behalf without their explicit system approval.
• For Merchants: You must process refunds in accordance with your own publicly stated cancellation and refund policies.

2. Refund Rules for Merchants

When a Merchant approves a refund request from an End-Customer, the following system rules apply to the Paytring infrastructure:

• Linked Transactions Only (Follow-on Refunds): Refunds must be strictly linked to an existing, successful prior transaction processed through Paytring.
• No Stand-Alone Refunds: Paytring does not support stand-alone refunds (sending funds to a user without a prior matching transaction).
• Return to Original Source: Refunds are automatically routed back to the original payment method used by the End-Customer. Processing a refund to an alternate bank account, third-party wallet, or different credit card is strictly prohibited to comply with Anti-Money Laundering (AML) regulations.

3. How Merchants Process Refunds

Merchants can initiate a refund through the following methods once they have approved an End-Customer's request:

• Programmatically via the Paytring API.
• Manually via the Paytring Merchant Dashboard.

Refund Timelines: Once a refund is successfully initiated on the Paytring platform, the amount is typically credited back to the End-Customer's original payment method within 3 to 5 working days. This timeline is an estimate and may vary depending on the issuing bank, card network processing times, and bank holidays.

Technical Exceptions: If a Merchant is unable to process an approved refund due to technical issues, the Merchant must contact Paytring Support with the unique Transaction ID and authorization. Paytring may, strictly as an exception, process the refund on the Merchant's behalf back to the original payment source.

4. Chargebacks and Disputes

A chargeback or dispute occurs when an End-Customer challenges a transaction directly with their issuing bank or credit card network (e.g., claiming fraud, item not received, or item not as described).

• Merchant Liability: The Merchant is 100% financially responsible for all chargebacks, disputes, and associated network fees.
• The Process: Upon receiving a dispute notification from our banking partners, Paytring will notify the Merchant and place a temporary hold on the disputed funds within the Merchant's account or future payouts.
• Responding to Disputes: The Merchant has a strictly defined time window (visible in the Dashboard) to either accept the dispute or submit compelling evidence (e.g., proof of delivery, customer communication, signed contracts) to contest it.
• Resolution: If the dispute is won by the Merchant, the hold on the funds is released. If the dispute is lost or the Merchant fails to respond by the deadline, the chargeback amount and any applicable network dispute fees will be permanently deducted from the Merchant's held funds or payable balance.

5. Refunds for Paytring Software Services

Paytring charges software usage, transaction, and infrastructure fees directly to the Merchant.

• Service Fees: Because Paytring provides access to a B2B software and financial routing infrastructure, platform fees and transaction markups are generally non-refundable once a transaction has been successfully processed and settled.
• Software Issues: If you (the Merchant) encounter technical difficulties that prevent you from utilizing the Paytring software as intended, or if you wish to cancel your account within 7 days of initial onboarding, please contact support for a review. Approved software fee refunds will be returned to your original billing method within 5-7 working days.

For refund or dispute inquiries, contact support@paytring.com.